November 7, 2025 · Olivia Centre, Gdańsk · Language: English
Join us for an exclusive event with internationally acclaimed customer experience expert David Avrin. This transformative conference will change the way you think about customer interactions and business processes. Don’t miss the chance to learn from one of the world’s top voices in Customer Experience—and discover how to make your business ridiculously easy to do business with.
This thought-provoking, entertaining, and insightful presentation shines a bright light on the new era of customer expectations. David will guide your team to eliminate friction in the buying process, respond effectively to prospects and customers, and create experiences that are truly worth sharing.
In this highly interactive session, participants will:
A unique opportunity! Ask your burning questions and meet David Avrin face-to-face during exclusive networking moments. Don’t miss your chance to connect with one of the world’s top Customer Experience experts – for the very first time in Poland!
In today’s fast-changing business landscape, customer expectations are evolving faster than ever before. Success belongs to the companies that adapt quickly, remove friction, and deliver experiences worth talking about.
At this event, you’ll gain practical insights and proven strategies to transform the way your business connects with customers — and to position yourself ahead of the competition.
See how customer behaviors and expectations have shifted — and what leaders are doing to stay ahead.
Understand the difference between customer service and customer experience — and why it matters to your growth.
Learn to map a day in the life of your best customers and align offerings to how they actually buy.
Identify and eliminate bottlenecks across your buying and service journeys with practical, repeatable tools.
Grasp the role of social media and AI in customer perception — and the risks of underperforming publicly.
Leave with actionable next steps, pages of notes, and ideas you can implement the same day to drive growth.